The app is the app. If some version is provided on the OS install CD (or on the preload image), that doesn't change matters; it's still the responsibility of Google to keep Chrome up to date, and of the Mozilla community to maintain the Fox. To be honest, I don't think either their service desks or Microsoft's will be fielding the calls - if people want to take something back to the place they got it from for repairs, they're going to take it to some local reseller of computer hardware, not to the ultimate origin of the software. And unless that local reseller is Harvey Norman, the techs there should have enough nous to comprehend that Firefox problems don't get sent to Microsoft.Originally posted by Riek
Down the track there is a dirty great problem that corrupts the app, or a security vulnerability lets Bob the hacker compromise your box and do something nasty. Which Service Desk will get the calls from the user, and which should?
The difference between IE and all other browsers, though, is that with others it's usually not difficult to pin down a vulnerability to a browser (as opposed to the OS). Perhaps not for Joe Average, but certainly for those who spend their lives tinkering with these things, it's not hard to figure the origin of a crash or intrusion. With IE, everything's so intermeshed that (a) you can't really pin down whether it's browser or OS, but (b) in many cases it hardly really even matters, because the same vulnerability can be exploited elsewhere. So who gets the calls with IE problems? Well, the same as above, only they're even more powerless to fix anything.![]()


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